Shipping Policy

Last Updated: August 15, 2026

At Hotels Wall Co., each piece of artwork is produced specifically for your order. Because our products are made to order, please allow time for both production and shipping when estimating your delivery date.

This Shipping Policy applies to orders placed through Hotels Wall Co. unless otherwise stated in a written commercial or bulk-order agreement.

Made-to-Order Production

Hotels Wall Co. artwork is generally printed and produced after your order is placed rather than pulled from pre-produced inventory.

Production typically takes approximately:

1–2 business days

During high-volume periods, holidays, promotions, or unusually busy production periods, production may take approximately:

4–5 business days

Production time is separate from shipping time.

Business days generally do not include weekends or recognized holidays.

Estimated Delivery Times

Once your order has completed production and has been transferred to the shipping carrier, typical delivery times are approximately:

• United States: 3–7 business days

• Canada: 3–7 business days

• Europe and United Kingdom: 2–5 business days

• Australia: 4–8 business days

• Other International Destinations: Delivery times vary depending on destination, carrier, customs processing, and production location.

These delivery times are estimates and not guarantees.

To estimate the total time between placing your order and receiving it, please add the applicable production time to the estimated shipping time.

Example Delivery Estimate

For a typical United States order:

Production: 1–2 business days
Shipping: 3–7 business days

Estimated total:

Approximately 4–9 business days

During busy production periods, the total estimated time may be longer.

Shipping Costs

Shipping charges, when applicable, are calculated based on factors such as:

• Product size

• Product type

• Quantity

• Shipping destination

• Production location

• Carrier

• Delivery method

Any applicable shipping charges will be shown during checkout before your order is completed.

Certain promotions or products may qualify for free shipping.

If free shipping is offered, it applies only under the conditions stated in the applicable offer.

Where Orders Ship From

Hotels Wall Co. works with production and fulfillment partners that may manufacture artwork at facilities located in different regions.

Whenever possible, your artwork may be produced at a facility located close to the delivery destination. This can help reduce shipping distance and delivery time.

Because different products, sizes, or quantities may be produced at different facilities, products from the same order may occasionally:

• Ship separately

• Have different tracking numbers

• Arrive on different dates

A split shipment does not necessarily mean that an item is missing from your order.

Order Tracking

Once your order has shipped, tracking information will generally be provided using the email address associated with your order.

Tracking information may include:

• Carrier name

• Tracking number

• Tracking link

• Shipment status

Please allow some time after receiving a tracking number for the carrier's system to update.

Large Artwork and Oversized Shipments

Large-format artwork may require different shipping methods from smaller products.

Depending on the size of the artwork, destination, and quantity ordered, shipments may be handled through:

• Standard parcel carriers

• Oversized parcel services

• Freight carriers

• Specialized delivery services

Oversized products may require additional transit time.

Customers ordering large artwork should confirm that the delivery location can accommodate the dimensions of the shipment.

Hotels, Resorts & Commercial Orders

Large orders for:

• Hotels

• Resorts

• Casinos

• Motels

• Restaurants

• Offices

• Interior design projects

• Property developments

• Hospitality venues

• Other commercial spaces

may require customized production and shipping arrangements.

Large commercial orders may be shipped:

• In multiple packages

• In multiple production batches

• From more than one fulfillment facility

• By freight carrier

• On pallets

• Through scheduled commercial delivery

Estimated production and shipping timelines for large projects may differ from standard website orders.

When appropriate, Hotels Wall Co. may provide project-specific shipping estimates before production begins.

Multiple-Piece Orders

If you purchase multiple pieces of artwork, the entire order may not necessarily arrive together.

Artwork may be produced at different facilities depending on:

• Size

• Product configuration

• Material

• Production capacity

• Shipping destination

If your order arrives in multiple shipments, additional tracking information may be provided for each shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

• Recipient name

• Street address

• Apartment or unit number

• Hotel or business name

• Suite number

• City

• State or province

• ZIP or postal code

• Country

• Telephone number, if requested

Because production can begin quickly, we cannot guarantee that shipping information can be changed after an order has been submitted.

If you notice an error, contact us immediately at:

Support@hotelswallco.com

Incorrect or Incomplete Addresses

Hotels Wall Co. is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

This may include:

• Incorrect addresses

• Missing apartment numbers

• Missing suite numbers

• Incorrect ZIP or postal codes

• Incorrect recipient names

• Incorrect hotel or business information

If an order is returned because of an incorrect or incomplete address, additional production or reshipping charges may apply.

Commercial Delivery Addresses

For hotel, resort, casino, commercial, or business deliveries, customers should provide enough information for the carrier to successfully complete delivery.

This may include:

• Property name

• Receiving department

• Contact person

• Loading dock information

• Suite or building number

• Receiving hours

• Telephone number

• Delivery instructions

Large shipments may require coordination with the property's receiving or facilities department.

Hotels Wall Co. is not responsible for delays caused by unavailable receiving personnel, inaccessible loading areas, incorrect delivery instructions, or other property-specific restrictions outside our control.

Customs, Duties & Import Taxes

Orders produced and delivered within the same country will generally not require international customs processing.

For international shipments, the destination country may impose:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Handling fees

• Other government charges

Unless specifically stated otherwise at checkout, these fees are not included in the purchase price or shipping charge and are the responsibility of the recipient.

Hotels Wall Co. does not control customs charges and cannot guarantee the amount that may be assessed.

Customs Delays

International shipments may be delayed by customs authorities.

Customs processing times are outside the control of Hotels Wall Co. and the shipping carrier.

A customs delay does not necessarily indicate that a shipment is lost.

Shipping Delays

Although we work to have orders delivered within the estimated timeframe, delays may occur due to circumstances outside our control.

Examples include:

• Carrier delays

• Severe weather

• Natural disasters

• Public holidays

• Peak shopping periods

• Customs inspections

• Transportation disruptions

• Labor disruptions

• Incorrect delivery information

• Regional emergencies

• Supply chain interruptions

Estimated delivery dates are not guaranteed unless expressly agreed to in writing.

Order Has Not Arrived

If your order has not arrived within 2–3 business days after the estimated delivery date, please contact:

Support@hotelswallco.com

Include:

• Your name

• Order number

• Shipping address

• Tracking number, if available

We will review the available tracking information and assist with investigating the shipment.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us.

Hotels Wall Co. may work with the carrier and fulfillment provider to investigate the shipment.

If a shipment is confirmed lost, the order may qualify for a replacement or refund in accordance with our Return & Refund Policy.

Packages Marked Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location

• Check with other members of your household

• Check with neighbors where appropriate

• Check with a hotel front desk or concierge

• Check with a business receiving department

• Check with your mailroom or property management

• Contact the shipping carrier

If the package still cannot be located, contact:

Support@hotelswallco.com

We will review the available shipment information.

Damaged Shipments

If your artwork arrives damaged during shipping, retain:

• The artwork

• Original shipping box

• Protective packaging

• Shipping labels

• Any damaged packaging

Take clear photographs of the damage and contact us within the time period specified in our Return & Refund Policy.

Do not discard the packaging until the claim has been reviewed.

Failed Delivery Attempts

Some carriers may make multiple delivery attempts or redirect a shipment to a local pickup facility.

Customers are responsible for monitoring tracking information and responding to carrier notices when necessary.

Hotels Wall Co. cannot guarantee reimbursement for shipments returned because the recipient:

• Failed to collect the package

• Repeatedly missed delivery attempts

• Refused delivery without authorization

• Failed to provide required delivery information

Additional shipping charges may apply if the order must be reshipped.

Refused Shipments

Please do not refuse a shipment because you wish to return the product.

Because our artwork is made to order, refusing delivery does not automatically qualify an order for a refund.

Contact Support@hotelswallco.com before refusing or returning any shipment.

Shipping Changes After Production

Once an order has entered production or has been transferred to a carrier, we may be unable to:

• Change the delivery address

• Change the shipping method

• Redirect the package

• Cancel shipment

• Combine shipments

If you need to make a change, contact us as soon as possible.

Delivery Dates for Projects

If artwork is being purchased for a:

• Hotel opening

• Renovation

• Resort opening

• Casino renovation

• Interior design installation

• Construction project

• Grand opening

• Commercial installation

we strongly recommend ordering well in advance of the required installation date.

Unless Hotels Wall Co. expressly guarantees a delivery date in a written commercial agreement, website delivery estimates should not be considered guaranteed project deadlines.

Contact Us

For shipping questions, tracking assistance, delivery issues, or commercial shipping inquiries, contact:

Hotels Wall Co.
Email: Support@hotelswallco.com

Please include your order number whenever possible so we can assist you more efficiently.